User testing with Somerset Parent Carer Forum

The web team visited SPCF at their office in Langport to do some user testing. Parents of children with SEND and people involved in running supported groups had a look at the draft homepage and tested the search facility. They also gave feedback on the layout of information pages and provider records.

After the the testing we changed the design of the homepage and decided to create a high contrast view for people with dyslexia. We also listened to the request for a contact name on provider records as people said this would make contacting a provider less intimidating.