Patient Advice and Liaison Service

  • Type of SEND provision:


The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information about health related matters. They are a point of contact for patients, their families and their carers. The PALS team can give you information, answer your questions and help to resolve problems quickly, all in an informal way.

Each healthcare provider has their own PALS team on site, so you can ask at reception or search their websites to find out how to contact them.

Or, if you have a concern, complaint or want to leave a compliment, you can contact these organisations:

  • If it is about primary care services, such as GPs, dentists, opticians or pharmacy services, contact NHS England.
    You can find more information on their website.
  • If it is about care or treatment you have received from a hospital, you should contact the PALS complaints team at that hospital, for advice. There will be more details on their individual websites.
  • If it is about services provided by the mental health service, contact Somerset Partnership NHS Foundation Trust.
    You can find more information on their website.
  • Or, if there are a number of providers involved, or if you prefer, you can contact Somerset Clinical Commissioning Group, who commission healthcare in Somerset. You can find more information on their website.

Special educational needs and disabilites information

All schools, childcare and SEND providers must make their policy and provision for children with Special Educational Needs (SEN) available on their website. This is usually published in the provider's SEN information report. This link takes you to where you can find this provider's SEN information report.

If you cannot find what you are looking for or you have questions about the provider's SEN provision, you should contact the provider directly.

We usually hold some information about a provider's policy and provision and you can find what we do hold here.

Get directions

General info

Further information

  • Are you eligible
  • For patients, their families and their carers.

  • How to access
  • Contact provider for details

  • When is it available
  • Contact provider for details