SEND Casework Officer Throughout the assessment process the SEND Casework Officer is a really important contact for the family. They oversee the whole process and will support parents, carers and young people to make sure they understand it. They will tell them, through letters, phone calls and meetings if required, about how long things will take and about panel outcomes. If you are not sure who your SEND Casework Officer is, please contact firstname.lastname@example.org The SEND Team operate a Duty system, this will provide service users with a ‘human’ contact for queries and advice. For existing cases this will be a messaging service and the allocated caseworker will return the call within 5 working days. The number is 0300 123 2224 and will operate from 8.30am to 5pm Monday – Thursday and 8.30am to 4.30pm Friday. Other support Support and advice is also available from the Special Educational Needs and Disability, Information and Support Service (SENDIAS). If families request to receive a Direct Payment they can get support to administer it from The Enham Trust. The SEND Information Organisations Group is a network of national organisations who provide free information, advice and support to children and young people with SEND and their families.