SEND Citizen Portal
We know that parent carers and young people can be busy and want to see the progress of their request for a statutory assessment at a time which suits them.

The Citizen Portal is a secure website where sensitive data and information can be shared safely. The SEND Portal is already used by practitioners as part of the EHC needs assessment process to share information.

Once the Local Authority has agreed to assess your son or daughter for an EHC needs assessment you will be able to track the progress of the assessment using the Citizen Portal. A factsheet will be sent to you at this stage which explains how to access the portal.

You can also submit your Appendix A contribution to the Education Health and Care (EHC) Assessment by uploading it to the Citizen Portal. This will be shared with the professionals involved.

Find more detailed step-by-step guidance on using the SEND Citizen Portal and submitting your Appendix A form here.

You can download a blank template of the Appendix A form for Parents and Child’s Views here.

The use of the Citizen Portal is being rolled out to parents, carers and young people over the age of 16. To start with this will be for all new requests, but in the future we will be working to make this available for all EHC Plans issued in Somerset. Eventually our aim is that both EHC Plans and EHC Plan Annual Review reports will be accessible through the portal. In the meantime, you can still get updates through our Contact Centre.

We know some parent carers and young people will not want to use the portal and there are other ways you can contact us.

Phone us through our Contact Centre on 0300 123 2224

The Statutory SEND Team and Somerset County Council Contact Centre have worked together to ensure the trained Advisors can provide advice, support, guidance and signposting for families and young people. If they cannot answer your question your allocated caseworker will return the call within 5 working days.

Our phone lines are open 8am to 6pm Monday and 8.30am to 5.30pm Tuesday to Friday providing additional access to information for families.

Email us at

Write to us at Somerset County Council, County Hall, The Crescent, Taunton, Somerset TA1 4DY

Feedback to the team so far

“It’s quick and simple.”

“It provided me and my husband with the most up-to-date status of where the process is and we can clearly see who is providing input and the timescales involved.”

“Having a child who has special educational needs can be challenging and exhausting in itself (although brings many rewards), but we personally as parents will do anything to assist our child and obtain what he needs as quickly and effectively as possible. Therefore, waiting can be very frustrating. So to see clearly that actions are taking place, provides reassurance.”